Reliability
Engineer-led design & proactive monitoring deliver rock-solid uptime. Our network is built to last, with redundancy at every level.
99.99%
Uptime SLA
Sheffield's ISP since 2015
About Pine Media
Sheffield's own full fibre broadband provider—building the fastest network with the best local customer service.
2015
Founded
34,000+
Sheffield addresses
99.99%
Network uptime
100%
Sheffield based
Why Pine Media
What makes us different
Not all broadband is created equal. Here's what sets Pine Media apart.
We own our network
Built and operated by us right here in Sheffield. We don't resell someone else's service — we design, build and maintain every metre of fibre using XGS-PON technology. That means better value, faster fault resolution and full control over quality.
XGS-PON technology
No middlemen
eero WiFi included
Every plan comes with an eero 6+ router included free. Need whole-home coverage? Add our Full House mesh package (£12/mo) with additional eero units for wall-to-wall WiFi with a coverage guarantee.
eero 6+ included
Mesh-ready
Sheffield-based support
Real people in Sheffield, not outsourced call centres. Our support team lives and works locally — they know the network, they know the area, and they genuinely care about getting things right.
4.4/5 on TrustpilotFair, transparent pricing
Plans from just £22/mo. No mid-contract price rises, no hidden fees, and a price match guarantee. The price you see is the price you pay — for the life of your contract.
No price rises
Price match guarantee
Our story
Local company, big ambitions
We began in 2015 to free communities from slow speeds, poor service and unfair price hikes from legacy providers.
By investing in our own full fibre infrastructure we control quality end-to-end. We're proud to be a local Sheffield company, employing a fast-growing regional team. Our network already reaches over 34,000 Sheffield homes and businesses—and it's expanding rapidly.
South Yorkshire
Coverage area
FTTP
Full fibre technology
How we compare
See how Pine Media stacks up against a typical broadband provider.
Pine Media
Typical ISP
Own fibre network
Symmetric speeds
No mid-contract price rises
Local Sheffield support
eero WiFi included
No credit checks
Price match guarantee
Free professional install
Our values
What drives us
Honesty
No hidden fees or mid-contract price rises. Straightforward, fair plans. The price you see is what you pay—forever.
£0
Hidden Fees
Local Support
Real people in Sheffield. Fast, informed responses without escalation loops. We're here when you need us, 24/7.
24/7
Sheffield Team
Network build
How we build & deploy
Full Fibre (FTTP) Network
We build full fibre (FTTP) across South Yorkshire—often where others don't. Where possible we utilise existing BT ducts and telegraph poles to minimise digging and disruption.
Minimal Disruption
Installations mirror legacy copper routes (overhead or underground) leaving old phone lines unaffected. Install day is simple with minimal disruption.
Maximum Performance
Once live, you get ultrafast symmetrical speeds, transparent pricing and responsive local support—no scripts, no offshore hand-offs.
One Touch Switch
Switching is easy
Thanks to One Touch Switch, you only need to talk to us. We handle contacting your old provider, managing the switchover and getting you connected — usually within 14 days.
1
Check your postcode
See which plans are available at your address.
2
Pick your plan
Choose from 100Mbps to 5Gbps — all with eero WiFi included.
3
We do the rest
We contact your old provider, schedule the install and get you live.
14
days
typical switch time
Headquarters
Proudly Sheffield
We're headquartered at Belgravia House in Sheffield—right at the heart of the community we serve. Every member of our team lives and works locally.
Because we own and operate our own network, when something needs fixing our engineers are minutes away—not hours. That's the advantage of being truly local.
Belgravia House
Sheffield HQ
Local team
Sheffield engineers
Rapid fixes
Minutes, not hours
Own network
Full control
Join our team
We're always looking for talented people who share our passion for building Sheffield's fastest network.
Get in touch
Don't take our word for it!
Our customers love us
Your neighbours love us—and so will you. Discover why Sheffield trusts Pine Media.
